FAQ

When will my order be shipped?

Orders are usually processed and shipped within 3 business days of purchase.

How long does shipping take?

Shipping times vary as we ship worldwide from different fulfillment centers depending on your location. The average shipping time is approximately 7-20 business days. Your tracking number will be updated 3-7 days after your order ships.

How can I cancel an order?

We can only cancel orders within the first 12 hours of placing the order. After that, the order has most likely been processed and is preparing for shipment or has already been shipped. Once this takes effect, it will no longer be our responsibility. We apologize for any inconvenience this may cause, but we pride ourselves on our fast service, and this includes fulfilling orders as quickly as possible.

What is your return policy?

If you experience any issues with your order (defective product, incorrect order, damaged order, etc.), please contact us within 7 days of receiving your order. We'll be happy to help you investigate the issue and, if approved, send you a replacement. Please do not return anything before the issue is reviewed; our customer service team will review the request and provide you with further instructions. iTrendGear reserves the right to refuse any return request.

You will be responsible for returning the item to us. The original shipping costs are non-refundable.

What payment methods do you accept?

We accept PayPal, credit card (Visa, MasterCard, Discover, and American Express), debit card, or electronic check (i.e., through your regular bank account).